Orders And Returns

Orders are generally shipped out within 10 days depending on the type of product and the quantity.  Because we have a partnership with FedEx, we're able to get you your product after its been shipped out within 3-5 days even though its coming directly from our facility in China, Korea, Taiwan, India, or Thailand.   

We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. The most economical means of transportation is typically FedEx Priority. In some cases where product is extremely heavy, another common carrier may be used.
All orders are shipped FOB (freight on board) from the factory. This means that you own the merchandise from that point on. We guarantee that your items will leave the factory on or before the ship date specified on our Order Acknowledgment. We cannot be held responsible for goods lost or delayed by common carrier, international or US or European Customs departments or by ‘acts of God’. We will typically notify you with tracking information within 24 hours of shipment. If you have any questions or problems, please call customer care toll-free at 888-883-1286 for assistance.
We are able to ship to most locations in the US and abroad although individual carriers have restrictions regarding PO and APO boxes.
All orders will be shipped using Emperors’ account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you, however, please note that since we ship most of our products from overseas our discount is probably at a much better rate than your own.  Please provide us with the carrier name and your account number either via email or in the ‘additional instructions’ section of the order form. If you choose to use your own account, you will be solely responsible for the insuring of your shipment. If your shipment is damaged or lost in transit, you will be responsible for the full invoiced amount of the items.
Unless otherwise specified, all shipments sent using UPS or Federal Express services will be insured for full value by Emperor and included as part of our shipping and handling charges to you. Any customer not wishing to pay for this expense must communicate this to us on their Order Acknowledgment.
Additionally, Saturday deliveries are limited to domestic US shipments only and only apply to some shipments which request this service. Saturday deliveries may result in additional shipping charges.
Finally, because Emperor sends its products from a network of factories around the world, orders placed on the same day may arrive at different times. If you have unique needs regarding arrival of products, please be sure to specify those needs in the ‘additional instructions’ section of your order form. If you have additional needs after placing an order, please call your representative directly.
Split Shipments
Do you have a trade show in San Francisco and a sales meeting in New York? At Emperor, it is no problem at all for us to send your items where they need to be. In the ‘additional instructions’ section of your order form, just specify that you need your order sent to multiple locations. A Customer Care Representative will call you or send you an email in order to obtain the details. We require that at least one full carton of product is shipped to each location. Freight will be billed individually for each shipment on your final invoice and a handling charge of up to $30.00 for each additional location may be added.
International Shipments
Unless otherwise specified, most international shipments will be sent using FedEx International Priority service. If you require faster delivery, please let us know upon ordering so that we can arrange to send your merchandise by your preferred method or carrier. Emperor works with customers all over the globe and ships to most countries outside the U.S. International customers should be aware that due to factors beyond our control such as customs clearance and national and international regulations regarding importing, delivery times for international shipments can not be guaranteed by Emperor no matter what. We will do everything in our power to get your order SHIPPED on time, but we will not accept responsibility for delays on overseas shipments provided your order leaves the factory on time. You own the merchandise when it leaves our factory. 
For more information on shipping please call us at 1-888-883-1286 extension 3.