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Step 1: Get a Quote

Once you have decided which product you are interested in, you can request a quote by simply visiting any one of our product pages or call our friendly promo experts at 1-888-883-1286 for further assistance. You can also email us at sales@emperor-promos.com where our friendly promo experts are waiting M-F 9AM to 6PM EST to assist you with anything you need.

Step 2: Submit Order

Email you purchase order to sales@emperor-promos.com or fill complete the order on our website by clicking Start Order on any product page. Your order will be processed immediately and followed up with an email for confirmation. If you do not receive an email within 30 minutes please call us at 1-888-883-1286 to confirm.

Step 3: Proof Approval

After placing an order, a virtual proof will be created for customer’s approval. The order will not be put into mass production until the virtual approve is confirmed via email and payment has been made. 

Step 4: Make Payment

Once your order has been approved, a promo expert will call to confirm the order details. Normally we require payment up front for all new customers, however we do offer NET 14 and NET 30 terms to customers who meet our strict credit extension guidelines. The payment details can be provided over the phone, FAXed to 267-460-2770, or made securely through our First Data portal found at https://www.emperor-promos.com/payments

Step 5: Production and Shipping

Once the proof and the payment has been approved, the order will be sent to our production manager for mass production. The standard time for production is 5 to 7 business days depending on the type of casing ordered. For custom molded projects the standard production time is 10 to 12 business days. Once the production is completed, the order will be shipped via secure FedEx International Priority for delivery in 2 to 3 days to North America and 3 to 5 days to Europe.

 

We value your business with us! If at any time you are unsatisfied with our customer service or products please call us at 1-888-883-1286 or email us at sales@emperor-promos.com and we will resolve it immediately!


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